Last week, HomeServe was recognized for excellence in Customer Service, Management and Marketing and was awarded two Gold and two Silver Stevie awards.
These were very important "wins" for us as they validated our mission to continue providing HomeServe’s over 3 million customers with a best-in-class customer service experience. They also validated our strategy of "plain english" sales and marketing that is designed to ensure our customers fully understand what they are buying, what their coverages are, and what they can expect from us.
How does this impact your contractor business?
- There are no surprises to the customer. That means our Contractors don't have to spend time explaining coverages and can focus, instead, on getting the job done.
- HomeServe customers are happy to see our Contractors when they arrive to do a job. That's because our Customer Service folks make getting questions answered fast and easy.
- Customers understand their coverages, do not pay a deductible, and don't have to worry about pulling out a check book to pay for covered repairs. Plus, HomeServe pays contractors quickly -- in as little as 72 business hours after an invoice is submitted.*
Imagine how great it is to get to a job where the customer is informed, knows what to expect, and feels taken care of from start to finish.
HomeServe is driven to put the customer at the center of everything we do -- and we consider our Contractors as our customers as well.
If your plumbing, HVAC or electrical contracting business is looking to work with a home repair or home warranty company, HomeServe is committed to being your best choice, too.
Want to read the full article about the awards? Click here.
To learn how HomeServe's home repair plan network is different (and better) than home warranty companies, click here.
* By selecting HomeServe USA's Fast Pay Program for Credit Card Payment. Payment remitted on Business days only
