Bad experience with a home warranty company? Why we're different

Some contractors tell us that they have had negative experiences with home warranty or home repair companies.  If you have had a bad experience with a home warranty or home repair company, or have heard frustrating stories from colleagues, it's fair to be concerned about what it will be like to do business with a home repair company.

If you or someone you know have bad past experiences, the problems might have been things like:

• Having to lower your prices to win jobs that are also bid out to other contractors
• Waiting months after a job to get paid
• Low quality job offers or no real offers – just leads
• Lack of company support to get in touch with if there's a problem

Some contractors do business with these companies in spite of these problems because of the regular work they may provide. But if you're on the fence about working with a home warranty company, it's important to learn as much as you can about them to determine if working with these companies is right for your business.

How HomeServe USA is different:

HomeServe takes tremendous pride in treating its network contractors with respect and making it easy for them to grow their businesses. After you are accepted as a part of our contractor network, you'll work with a Regional Operations Specialist – a key member of our onboarding team – to help you get situated and help make sure you have everything you need to begin working successfully.

Once you're up and running with us, you'll have steady support from our team. Each geographic area is assigned to a Regional Operations Manager who oversees contractor work and they are there to answer questions and solve problems. These Regional Operations Managers are there to help ensure success – for the contractor and for the homeowner.  

Other advantages of working with HomeServe USA include:

• Prompt payment - we strive to take care of all invoices in 30 business days or less from when we receive them. Depending on the payment method you choose, you can receive payment on a job in as little as 72 hours when you use our P-Card (credit card) with a nominal 2-2.5% fee.
• Cutting edge technology – our mobile app makes it easy for you to see which jobs are available and accept offers for work, even when you’re out in the field.
• Select network – HomeServe USA limits the number of contractors we work with in each region based on the type of work they do and the number of jobs available in the area. This helps us strive to provide our trusted contractors with a steady stream of jobs without worrying about competing against dozens of other contractors.

Final thoughts on home warranty and home repair companies

Some companies maximize their profits by working to get the lowest prices from their contractors. At HomeServe USA, our business model is based on quality relationships. We know that by treating our contractors with courtesy and respect, striving to give them a steady stream of quality work, and paying them promptly, we can create value and peace-of-mind for homeowners and help local contractors solidify and grow their businesses. 

Finally, HomeServe USA repair plan coverage is among the broadest in the industry – that means the customers our contractors work with tend to be more satisfied than those who work with warranty companies that offer limited coverage.

To learn more about joining the HomeServe USA repair network, click here.